Shipping policy

Shipping Policy

Last updated: October 21, 2026

Where We Ship

We currently ship to addresses within the United States only.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day. During high-volume periods or promotions, processing may take slightly longer.

Delivery Time

Once shipped, orders typically arrive within 3–7 business days. Delivery times are estimates and are not guaranteed; carrier delays, weather, and other events outside our control may affect delivery.

Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery address.

Free shipping is available on qualifying orders of 3 or more products, as shown at checkout.

Order Tracking

When your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at info@trylocoz.com — if your order hasn't shipped yet, we'll do our best to update it.

Lost, Stolen or Delayed Packages

If your tracking shows delivered but you can't find your package, please check with neighbors and your local post office first. If your package hasn't arrived within 14 days of shipping, or appears lost, contact us at info@trylocoz.com with your order number and we'll work with the carrier to resolve it.

Damaged Packages

If your order arrives damaged, please see our Refund Policy and contact us within 7 days of delivery with photos.

Contact

LOCOZ LLC · 313 E Thach Ave #102, Auburn, AL 36830, USA · info@trylocoz.com · (407) 914-6001