Help & FAQ
¿Tienes dudas? We've got you. Here are the questions we get the most. Can't find your answer? Email us at info@trylocoz.com — we usually reply within 1–2 business days.
Orders & Shipping
Where do you ship?
We currently ship within the United States only.
How long will my order take?
Orders are processed in 1–3 business days, then delivery usually takes 3–7 business days. You'll get a tracking number by email as soon as your order ships.
How much is shipping?
Shipping is calculated at checkout. Buy 3 or more products and shipping is free — build your stack and we've got the rest.
How do I track my order?
Use the tracking link in your shipping confirmation email. Didn't get it? Check your spam folder, or email us with your order number.
Can I change or cancel my order?
Email us as soon as possible at info@trylocoz.com. If your order hasn't shipped yet, we'll do our best to update or cancel it.
My package says delivered but I can't find it.
Check with neighbors and your local post office first. If it still doesn't show up, email us with your order number and we'll work with the carrier to sort it out.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify.
Returns & Refunds
Can I return a product?
Yes. Unopened, sealed products can be returned within 30 days of delivery. For health and safety reasons, we can't accept opened or used products. Email us to start a return — see our Refund Policy for details.
My order arrived damaged or I got the wrong item.
Sorry about that! Email us within 7 days of delivery with your order number and photos, and we'll send a replacement or a full refund.
Products
How much caffeine is in the Jamaica Pre-Workout?
300 mg per scoop. If you're new to stimulants, start with half a scoop to see how you feel. Don't take more than 1 scoop in 24 hours, and avoid taking it within 6 hours of bedtime.
Why does my skin tingle after the pre-workout?
That's the beta-alanine. The tingle is harmless and normal, and it usually fades within 30–60 minutes.
What does the pre-workout taste like?
Like agua de Jamaica — bold hibiscus, refreshing and a little tart. It's made with real hibiscus extract and sweetened with sucralose and acesulfame potassium.
Can I stack LOCOZ products?
Yes — they're designed to work together. Popular stacks: Pre-Workout + Creatine, Pre-Workout + Nitric Boost, or BCAA Shock during your workout. Just don't combine the Pre-Workout and Oxy-Burn on the same day, since both contain caffeine, and avoid other caffeine sources while using them.
When should I take creatine?
Any time of day — what matters is taking 5 g every day, including rest days. Mix it with water, your shake or your pre-workout.
Is Nitric Boost a stimulant?
No. Nitric Boost is stim-free, so you can take it any time or stack it with your pre-workout. Heads up: beetroot can temporarily turn urine or stool pink or red. It's harmless.
How should I take Oxy-Burn?
1 capsule in the morning. Don't take more than 2 capsules in 24 hours or after 4 PM, and use it for no more than 8 weeks in a row followed by at least 2 weeks off. It contains caffeine and other stimulants — read the warnings on the product page before use.
Where can I see the full ingredients?
Every product page has the full Supplement Facts with every ingredient and dose. No proprietary blends on our powders — sin trucos.
Who can use LOCOZ supplements?
Our products are for healthy adults 18 and older. If you're pregnant or nursing, have a medical condition, or take any medication, talk to your doctor before using any supplement.
¿Todavía tienes preguntas?
We're here to help. Email info@trylocoz.com or call (407) 914-6001.
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.